Patient Accounts


Financial Services 308-235-1970
Kimball Health Services is dedicated to providing our patients with the best quality health care at the best prices with the best service.

We know that sometimes our patients are concerned about their bill and how it will be paid. We hope the information here will be helpful in simplifying what can be a complicated and confusing process. We encourage you to read your bill before payment. If you still have questions after reading this information, please contact our billing offices for additional explanations at 308-235-1952 ext. 153.

Hospital and Clinic Billing
If you are seen in the Clinic, your physician may order lab and x-ray services which cannot be performed within the Clinic. The Hospital will provide these services on an outpatient basis. Likewise, if you are seen in a Hospital setting by one of our physicians, you will receive a bill from the Clinic for their professional services. We will make every effort to reduce unnecessary paperwork as you move through various stages of treatment.

Business Office Hours
Hospital: Mon.-Fri. 7 a.m. to 5 p.m.
Clinic: Mon.-Fri. 7 a.m. to 6 p.m
and Saturday 8 a.m. to 6 p.m.

Other Providers

Radiology -
If your physician requests that a radiologist read your x-rays, you will receive an additional bill from our radiology consultants in Ft. Collins, Colorado. The radiologist will provide a written report for your attending or consulting physician and for your medical record. If you have any questions regarding this bill please contact Advanced Medical Imaging Consultants at (888) 484-4755.

Lab -
Your physician may order pathology and/or clinical lab testing services, which require an independent, certified lab. If so, you may receive a bill from LabCorp or Anapath Diagnostics for professional and technical services. If you have questions regarding this bill, call 307-634-9238 for Anapath and 800-795-3699 for LabCorp.

Visiting Specialist Clinics
If you see a visiting specialist, you will receive a bill from that physician's office. You will also receive a facility charge from the Hospital for seeing the specialist in our facility. This cost covers our advertising, scheduling, unbillable supplies and linens, staff, utilities, insurance claim filing, housekeeping, and medical records.

Payment Information
Payment is requested as services are rendered. We accept cash, personal checks, bank debit cards, Visa, MasterCard, American Express and Discover.

We offer the option for online bill pay as well.

If your financial situation is such that you are unable to pay in full, billing staff will discuss your payment options with you. As a courtesy to our patients, we will bill your insurance company when provided with the necessary information. Please realize that your insurance is a contract between you and the insurance company. We are not a party to that contract. The filing of insurance is a courtesy that we extend to our patients; all charges are your responsibility from the date services are rendered. Your insurance company may not pay all charges. Kimball Health Services does not accept "usual and customary" insurance payments as payment in full. Contact your employer or insurance company if you have questions about coverage.

You will receive a detailed bill from Kimball Health Services for the services rendered, exams, procedures, supplies and medications that you received while being treated at the Hospital and/or Clinic.

Consent Forms
Hospital and Clinic consent forms explain the conditions of admission, consent to treat, and news release (whether or not a patient wishes their name publicized). Consent forms must be signed when presented, prior to the delivery of any health care service.

Workers Compensation
PRE-AUTHORIZATION from Workers' Compensation insurance is needed before receiving services. You are responsible for contacting your insurance company and/or employer. To expedite your claim processing, you must provide information about the type of injury, date/time of occurrence, location and any other pertinent information.

CHAMPUS
Covers dependents of U.S. military veterans. Please bring your CHAMPUS card with you to the Hospital to prove eligibility.

Pre-Certification for Hospital Admission
If your insurance company requires pre-certification, a telephone call must be placed to the insurance company prior to admission and a pre-certification form signed. It is the patient's responsibility to call and pre-certify themselves, however, the admissions clerk may take care of this as a courtesy to the patient if he or she is not feeling well and doesn't want to make the call. If the insurance company is not called regarding pre-certification, the company may not pay for that hospital stay. Contact your insurance company to be sure you have coverage.

MEDICARE
There are two parts to Medicare paperwork: Part A covers Hospital charges and Part B covers Physician charges. The Hospital will file Part A through Medicare with Blue Cross Blue Shield of Nebraska (BCBSNE) and does accept Medicare/ Medicaid assignment of benefits. The Clinic will file Part B through Medicare with BCBSNE and also accepts Medicare/Medicaid assignment.

After payment has been made, Medicare will mail a benefit notice explaining the amount paid and the amount you still owe us. Deductibles and co-pay amounts are your responsibility. Medicare will only pay for services determined to be "reasonable and necessary." If they determine that a particular service does not fit that criterion, payment may be denied. You may be asked to sign an advance beneficiary notice form stating that if Medicare should deny payment, the patient will be personally and fully responsible for payment. These costs will be your responsibility. The Hospital or Clinic will file your Medicare supplement provided you have given us the necessary information at registration. Your supplemental insurance company may require a separate claim form and a copy of the Medicare benefit notice. You will need to forward these items directly to them before payment is made.

Medicare Advantage Plans
Be aware that we do not participate in any of these plans. If you come for services at our facility you may be asked to sign an advance beneficiary notice stating that you will be responsible for any uncovered charges.

MEDICAL ASSISTANCE (Medicaid)
The state's medical assistance program will require a copy of your current month's card for coverage of medical services. If you have insurance in addition to Medicaid, we are required to file your claim with the insurance company first. Medicaid will not pay until the primary insurance(s) pays or denies the claim.

KIDS CONNECTION
Kids Connection builds on the state's Medicaid program and provides health care coverage for children ages 0-20. No deprivation need exist. This could also include a parent 20 or younger. The program covers medical care for injuries and illnesses, in addition to well care. The best way to see if your children are eligible is to apply in person. We are a presumptive eligibility site and can help with your application. For more information on Kids Connection call toll-free at 1-877-NEB-KIDS (632-5437).